Privacy & Collection Policy

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Marta Farias Counselling, ABN: 83 987 835 844 complies with the Privacy Act 1988 and the applicable Privacy Principles in the Privacy Act when handling personal information, together with the Health Records Act 2001 Western Australia and the applicable Health Privacy Principles in the Health Records Act when handling personal information which is health information.

Marta Farias Counselling takes the protection of your personal information seriously. Personal information includes any information or opinion, whether true or not, about a person who is identified or whose identity can reasonably be established.

Data Collection Practices

Marta Farias Counselling collects personal information for the purposes of providing you with a counselling service. As part of this service, it is possible that the practice may need to collect information about things like how to contact you to arrange an appointment. Marta Farias Counselling may collect information via the practice Consent Forms or other forms that you complete, via our online booking system, phone, social media or through our website Martafariascounsellor.com.

This information may include things like:

your full name
address
email address
date of birth
billing information
general appointment information and other personal information.

It is important that you are aware that failure to provide all the information requested, means that Marta Farias Counselling may not be able to deliver the counselling services that you have requested.

Marta Farias Counselling collects personal information in the following ways:

from you when you make an inquiry, book an appointment, email the practice, phone the practice, engage with the practice on social media, complete documentation, in a counselling session where you request a letter or report, where you complete an assessment or make an online booking;
from third party service providers – if you are referred through an EAP / doctor / or other third party, they usually provide us with your contact information and other information relevant to the referral;
when we receive enquiries through martafariascounselling.com and when the website is otherwise accessed or used;

Consent

You consent to Marta Farias Counselling collecting, using and disclosing your personal and health information for the purpose of complying with this privacy policy. By booking an appointment, making an inquiry, registering your details via our website / phone / email / SMS / social media contact or other and or by completing a consent form, you provide Marta Farias Counselling with consent to collect, use and disclose your personal and health information for the purpose covered in this privacy policy.

Quality and Security of Data Collected

Marta Farias Counselling takes reasonable steps to protect personal information collected and secure it from misuse, loss and interference and from unauthorised access and modification and endeavours to ensure all such information collected is up-to-date and complete at the time it is collected, used or disclosed.

All Health Information Collected
by Marta Farias Counselling complies with the Health Privacy Principles and the ethical guidelines of ACA- Australian Counselling Association in the collection, use and disclosure of all health information and to ensure that it is kept confidential.

Marta Farias Counselling may collect your health information when you attend the practice and/or at any other time from time-to-time during the process of providing counselling services.

Your information may be collected for, but is not limited to, the following reasons:

as it is required for the provision of counselling services, including recording your personal information and health information as relevant to your current situation for the purposes of providing therapeutic intervention, writing reports and summaries;
only as essential for the provision of counselling services, or as otherwise in accordance with your consent, or as may be required by law;
only from you (or from someone authorised by you with your written consent)
in accordance with the code of ethics set out by ACA- Australian Counselling Association
with accuracy, on the basis that you may at any time request a copy of the health information that Marta Farias Counselling has collected (subject always to applicable law) and where our records are found to be inaccurate, we will rectify any inaccuracies on the basis of the further information you provide.

Disclosure

Marta Farias Counselling discloses personal information to additional third parties with your consent in accordance with this privacy policy or if permitted, authorised or required to do so by any relevant Federal or State or Territory law.

Changes to this Privacy Policy

From time to time, Marta Farias Counselling may make amendments to this privacy policy. Any changes will be effective immediately upon the uploading of the revised privacy policy on martafariascounsellorcom. By continuing to use the Marta Farias Counselling website and/or counselling services following any changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this privacy policy, as amended from time to time, in whole or part, you must terminate your use of the website and inform us immediately prior to any further receipt of our counselling services.